Shipping Details

• After you have successfully placed your order, you will receive an "Order Confirmation" email in your inbox.
• Our customer service team will conduct a verification process and will update you via email when your parcel is on the way, along with a tracking number. You can check the status of your parcel at a link provided with your order e-mail.Our courier will collect parcels at 3pm from Monday to Friday.
• All tracking numbers can be checked within 48 hours, after 6pm onwards.

• The delivery time takes about 3-7 working days, depending on courier nearby your area. Postage will only be done on weekdays. Shipment is not done on weekends and public holidays; it will be continued on a working week.
• Delivery may be affected due to unforeseen circumstances; hence it might take more than 7 working days.

Tomaz offers FREE SHIPPING for all orders throughout Malaysia, including Sabah and Sarawak, excluding furniture & gaming chairs.

• Tomaz uses Best Express/J&T Express as our Courier Service. Any other courier preferences besides Poslaju should be bared by the customer.
• Tomaz will not be responsible for any damages or losses occurred during the delivery.

• We understand the importance of knowing the status of your order. To track your order, please refer to the tracking number provided in your order details. You can use this tracking number on the respective courier’s website to monitor the progress of your shipment. This will give you real-time updates and estimated delivery times for your order.
• BEST Express Malaysia:https://www.best-inc.my/track
• J&T EXPRESS:https://www.jtexpress.my/tracking

Questions? Please Contact Us or Whatsapp/Call: +6017-877 8030.